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Policies

Shipping Policy:

Orders received before 2:00pm CST Monday - Friday are guaranteed to ship that same day. Orders placed at 2:00pm CST will be shipped the following business day. Please refer to the shipping maps listed below for carrier delivery time.
(FedEx Deliver Map)
(UPS Delivery Map)
(Spee-Dee Delivery Map)

Customer Limited Warranty

Eternity Wireless offers Eternity Wireless Authorized Dealers a limited warranty that all products will be free from defects in material and workmanship for a period that expires 1 year from the invoice date of sale from Eternity Wireless. Transfer or resale of the product will automatically terminate warranty coverage. This limited warranty is not transferable to any other end-user or third party, and is only applicable to consumers in the United States.

  • NO Warranty or Return on Face Plates or Shields
  • NO Returns on Special Orders
  • NO Returns on ANY Software of any kind that is not in resalable condition
  • Any product which has been improperly installed
  • Any product subject to misuse, abuse, accident, physical damage, liquid damage, abnormal operation, improper handling, neglect, exposure to fire, exposure to excessive moisture and/or water, extreme climate temperatures
  • Any product operated outside published maximum ratings
  • Any cosmetic damage
  • Any product on which warranty stickers, serial numbers have been removed, altered, or rendered illegible
  • Any installations, removal, and re-installation of product or its peripheral devices
  • Any damage as a result of fire, flood, or acts of GOD.

Bluetooth Headsets:

Eternity Wireless offers Eternity Wireless Authorized Dealers a limited warranty that all Bluetooth’s will be free from defects in material and workmanship for a period that expires 60 days from the invoice date of sale from Eternity Wireless. Transfer or resale of the product will automatically terminate warranty coverage. This limited warranty is not transferable to any other end-user or third party, and is only applicable to consumers in the United States

All Bluetooth returned must be in original packaging, with all original components (Chargers, Headset, etc.). NO Credit will be issued for incomplete Bluetooth.

Please allow ample time for proper testing of all returned Bluetooth headsets.

OEM Product:

Effective immediately manufacturers policy states, Eternity Wireless can no longer accept OEM products for return. The end user is responsible to contact the OEM manufactuer. NO returns or exchanges.

ETERNITY WIRELESS SPECIFICALLY DISCLAIMS LIABILITY FOR ANY AND ALL DIRECT, INDIRECT, SPECIAL, GENERAL, PUNITIVE, EXEMPLARY, AGGRAVATED, INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER FORESEEABLE OR UNFORESEEABLE OF ANY KIND WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, UNANTICIPATED BENEFITS OR REVENUE, ANTICIPATED PROFITS ARISING OUT OF USE OR INABILITY TO USE ANY PRODUCT (EXAMPLE: WASTED AIR TIME CHARGES DUE TO MALFUNCTION OF ANY PRODUCT, OR LOSS OF INCOME DUE TO MALFUNCTION OF ANY PRODUCT) OR CONTRIBUTION OR INDEMNITY IN RESPECT TO ANY CLAIM RELATED TO A PRODUCT.